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Download and Installation Questions

  • 102 How do I download and install Mypcbackup?

    To download the application on a Windows computer simply click here and the download of the Mypcbackup application should commence automatically. A prompt may show asking if Mypcbackup_setup.exe should be downloaded or saved, select Yes or Save File to do so. The download will then begin and should only take a few seconds to finish.

    Once the download has completed the install process will most likely begin automatically. If not, simply access the browser downloads folder and double click on the Mypcbackup setup file. This will begin the install of the application.

    After clicking install the application will begin to be installed onto the computer, when it completes an email address and password for a Mypcbackup account needs to be entered to continue. If an account has not been created by this stage that is no problem, by simply clicking the link in the bottom left of the login screen brings up the Mypcbackup sign up window.

    After entering login information, clicking the button labelled Next will go to the next step where files are chosen for backup. There are two options here, Backup ‘My Documents’ which simply means the contents of the My Documents folder will be backed up, or Custom Selection which means you can pick and choose the exact files and folders you want to backup.

    On most Windows computers documents, pictures, music and videos are being saved within the My Documents folder. However, we have included the custom selection option for users who may have more than one hard drive, want to backup flash drives or backup files located elsewhere on their hard disk. Selecting Custom Selection will open a window displaying the folder and file structure on the computer.

    So choosing files using custom selection means a unique pattern of files and folders can be selected for backup. So, for example, if only one file in a folder needs to be backed up, or a couple of sub folders, this can very easily be selected. Once folders and files have been ticked and selected for backup, clicking the button labelled Save Changes returns back to the previous screen.

    Next, the install is completed. At this point your taskbar and desktop icons re-load as the Mypcbackup service integrates itself onto the computer.

    Once the configuration completes the application is fully installed on your computer. Presuming the computer has a backup license a backup will begin almost immediately. Each computer the application is installed on needs a license to backup files but not to restore previously backed up files or access the Mypcbackup Sync Folder.

    The Mypcbackup application will run automatically in the background each time the computer is turned on, the app can be seen running in the Windows System Tray. Last Update: 11/25/2014

  • 45 How do I know Mypcbackup is installed?

    If you have successfully installed Mypcbackup onto your computer you will notice two desktop icons and a system tray icon. If you click on the system tray icon or double click on the desktop icon your application will open.

    On a Mac you will see the Mypcbackup icon in your Applications folder through Finder. You can always drag or pin the launcher to your dock if you wish.

    Default settings will ensure backup runs once a day, please ensure in Settings > Selection your files are correctly selected for backup. Also make sure your computer is turned on and logged into at the time backup is set to begin. Last Update: 11/19/2014

  • 54 What operating systems does Mypcbackup run on?

    Mypcbackup works on the following operating systems:

    Windows XP, Vista, 7 and 8
    Mac OS X 10.5+
    Debian Linux
    Windows Phone 8
    Kindle Fire

    If your cell phone isn't yet supported you can access backed up files through our mobile site Last Update: 11/19/2014

  • 30 How can I find out what version of Mypcbackup I have installed?

    To find out which version of Mypcbackup you are running please open your desktop application and check out the version number in the top right corner just below the Settings and Help tabs.

    You are also able to view the app version you have installed in the Control Panel., By clicking 'My Devices' in the left sidebar you are taken to an overview table of all your devices and the app version they have installed. If that app version is out of date a small warning triangle will appear next to it.

    Updates are sometimes released automatically, sometimes they are made available only via the Download Page.

    Mobile apps will update as per normal through the app store. Last Update: 11/25/2014

  • 70 How do I sync files between computers?

    If you have multiple computers you can sync your files between them using the Mypcbackup Sync Folder.

    All you have to do to sync files between computers is to download the Mypcbackup desktop application using the same logins as your main computer. There are no limits to the number of computers you can do this on.

    Once you have the desktop application installed on more than one computer you are ready to start syncing. All you need to do is drag and drop, copy and paste or use the right click context menu to move the files you want to sync into the Sync Folder.

    Once these files and folders have been synced they will instantly appear in the corresponding folder on your second computer. Any future devices that you install the application on will automatically retrieve existing synced files.

    Mypcbackup will automatically sync files in the Sync Folder without you having to do anything. There is no start sync button or any extra settings, everything will happen automatically for you. Last Update: 11/19/2014

  • 30 What is a system tray?

    Mypcbackup refers to the 'system tray' alot throughout it's instructional documentation. On a Windows computer the system tray is located in the bottom right hand corner of your screen next to the system clock.

    Your system tray is where you will be able to see Mypcbackup running and you will be able to access the site and settings menu from here. Last Update: 11/19/2014

  • 51 What do I need to change my Firewall setting to in order to allow Mypcbackup ?

    If your Firewall is blocking the Mypcbackup application you will need to allow the following hosts / ports: Port 80/443 Port 80/443

    You many also need to enter a destination IP: - - Last Update: 11/25/2014

  • 0 What is Reg Clean Pro?

    Reg Clean Pro is a registry cleaning application. It is free to try and scans and fixes any errors on your computer. It is possible you downloaded Mypcbackup at the same time as Reg Clean Pro.

    If you need support with Reg Clean Pro please email or call on 1-800-871-7918 (Toll-free for US and Canada). You can also visit their support pages on Last Update: 07/10/2013

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