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Reseller Questions

  • 3 Is there a setup fee to join the Reseller Program?

    There are no setup fees to join the program. The only initial coast will be whatever monthly plan you pick and if you want to be Co-Branded or Re-Branded. Last Update: 02/20/2013

  • 0 Is there a white-label option for resellers?

    Yes, we call it our “Re-Branded” option. We have different levels of branding with which you can view here:

    Branding:

    Un-Branded, you wouldn't be able to upload your logo or change the colours of the app or icons. (Free)

    Co-Branded - Upload you logo, 6 template colour changes, some icon changes, but will say "Powered by Us" ($179.95 pa)

    Re-Branded - Same as Co-Branded but all reference to us is removed, so looks like your business. ($499.95pa) Last Update: 02/20/2013

  • 0 Do you bill in multiple currencies?

    We can bill you, the reseller, in the following currencies –
    USD – US Dollar GBP – GB Pound Stirling CAD - Canadian Dollar AUD – Australian Dollar EUR - Euro
    You can charge your clients with any global currency you wish.
    Last Update: 02/20/2013

  • 0 Why should my clients trust you?

    Security is paramount to both us and your customers, which is why we take extra care to use twice the industry standard encryption. We use 256 bit SSL encryption on upload and during storage. We use Google Cloud Storage's highly durable facilities in order to provide the best online backup storage provision possible. Our servers are stored in data centres which feature ultra-redundant power, HVAC and networking systems with no single point of failure. They are monitored 24/7, 365 days a year to ensure no harm comes to the servers or files stored. Last Update: 04/30/2013

  • 0 Do you offer any training for resellers?

    Resellers will have access to video tutorials and support materials to assist them with the Control Panel. Last Update: 02/20/2013

  • 1 Is an API available for Resellers?

    Yes, we have created some great API options for Resellers to make their Website and Control Panel sync together nicely and automate some features. Last Update: 02/20/2013

  • 0 On other reseller programs I am required to pass a certification test to enrol in the program; do I have to with the your reseller program

    No, you are not required to take any tests to become a Reseller with us. Last Update: 02/20/2013

  • 1 Do you offer unlimited storage?

    Yes, it is unlimited and you can offer your clients unlimited. But we don't offer unlimited plans to resellers. You can have as much storage as you like, but you will have to pay for the storage. Last Update: 02/20/2013

  • 2 Are there any other hidden costs?

    No, you can view our prices below. The prices mentioned are the only prices you have to pay.

    Plan 500GB
    Pay monthly = $15.95
    Pay 3 months Upfront = $35.85 ($11.95)
    Pay 6 months Upfront = $65.70 ($10.95)
    Pay 12 months Upfront = $119.40 ($9.95)
    it is then $0.07per GB if you go over 500GB unless you upgrade to:

    Plan 1TB
    Pay monthly = $29.95
    Pay 3 months Upfront = $56.85 ($18.95)
    Pay 6 months Upfront = $107.70 ($17.95)
    Pay 12 months Upfront = $203.40 ($16.95)
    it is then $0.06per GB if you go over 1TB unless you upgrade to:

    Plan 2TB
    Pay monthly = $59.95
    Pay 3 months Upfront = $110.85 ($36.95)
    Pay 6 months Upfront = $215.70 ($35.95)
    Pay 12 months Upfront = $419.40 ($34.95)
    it is then $0.05per GB if you go over 2TB

    Additional costs:

    $0.49 per account per month
    $0.49 per license/device per month (first one free)
    $0.40 Sync Folder 5GB
    $0.75 Sync Folder Premium 10GB
    $0.99 Sync Folder Platinum 20GB
    $0.35 Previous Versions
    $0.55 Previous Versions Plus
    $0.25 Hourly Backup

    Branding:

    Un-Branded, you wouldn't be able to upload your logo or change the colours of the app or icons. (Free)
    Co-Branded - Upload you logo, 6 template colour changes, some icon changes, but will say "Powered by Us" ($179.95 pa)
    Re-Branded - Same as Co-Branded but all reference to us is removed, so looks like your business. ($499.95pa)


    Example: Un-Branded (Free) + you purchase 500GB and pay monthly. You have 5 clients. 1 client has 3 extra licenses/devices:

    500GB $15.95 + (5 clients x $0.49) $2.45 + (3 licenses x £0.49) $1.47 = $19.87/month Last Update: 02/20/2013

  • 0 Do I have to buy any hardware?

    As long as you have a computer and the internet, no other hardware is required to become a successful Mypcbackup Reseller. Last Update: 02/20/2013

  • 0 Do I have to supply my own website?

    You will need to host your own website and supply your own website. We provide the Reseller Control Panel, Client Control Panel and the Backup App. Last Update: 02/20/2013

  • 0 How do I become a Reseller with you?

    It’s very simple.
    Complete the reseller application, pick a plan and create your reseller account. Last Update: 02/20/2013

  • 0 Will I have a dedicated Reseller Manager?

    You will have a Reseller Manager who will assist you with the Mypcbackup Reseller Program. You may sometimes have to contact our support team if it is anything software or technical related. Last Update: 02/13/2014

  • 0 How do I transfer my/client existing backup account from you to my reseller account?

    At the moment you are unable to transfer accounts to your reseller account. Last Update: 02/20/2013

  • 0 I would like my customers to be able to sign up on my site and login on through my site.

    They will need to make a request to our API when the form is submitted, our API will verify its’ good to go, or tell them there is a problem such as email address in use etc, then they will handle it accordingly. Last Update: 02/20/2013

  • 0 Do you provide customer support for our clients?

    You have to supply first level support to your clients. We will never contact your clients unless there is an issue with the Backup App that can't be resolved by yourself. You can create support tickets in your Reseller CP if you cannot assist your client. As a reseller, you are welcome to take information from our help centre that may assist your client and put this information on your own site, etc http://www.Mypcbackup.com/help-center/ Last Update: 02/20/2013

  • 1 Do you charge us for actual usage of storage per customer and not for the package price like 250GB/month per customer?

    You are charged for the storage you buy, i.e 500GB, 1TB, 2TB, you then create plans for your clients and charge what you like. Last Update: 02/20/2013

  • 1 Do you handle our reseller customers if we decide to can cancel our reseller account?

    If you decide to cancel, your clients accounts will also be deleted. If you know this before hand, you could contact your clients and offer us as an alternative. Last Update: 02/20/2013

  • 1 How can we make profit if you offer very low price directly from your main backup site?

    There is always going to be competition out there, but all depends on how you market your business and get your clients. I don't know your circumstances, you might be in IT or a web designer who wants a bolt on service. But not everyone goes with the big companies. Last Update: 02/20/2013

  • 1 Is the Reseller CP and Backup CP available in multiple languages?

    Not at the present moment. This is something we are working on for the future, but not yet available. You are also unable to re-write the app in your language yourself even with Re-Branded.

    We will be doing Spanish and German versions to start with and if successful, start rolling out other languages. Last Update: 02/20/2013

  • 0 Where can I get more information about the Online Backup App?

    We have an extensive help centre for the app: http://www.Mypcbackup.com/help-center/
    You can find most answers in the FAQ’s and Videos. You can use this information to assist you with your clients. Feel free to use this information on your own web site.*
    *Resellers of Mypcbackup Only.
    Last Update: 02/20/2013

  • 1 How many clients/accounts can I have?

    It is unlimited, you can have as many clients as you want that can fit into your storage plans. Last Update: 02/20/2013

  • 0 What is the difference between Co-Branded and Re-Branded, there is a big difference in price?

    The main difference is Co-Branded will have “Powered by Us” on your clients CP, Re-Branded will have all reference to us removed. The gap in the price is because we could have sold the program and software out to large companies for 60K-80K as a pure “whitelabel”. But we thought we would put this out to everyone, small, medium and large companies or even individuals. Of course it benefits us also. Removing all trace of us means our software looks like it’s actually yours. Remember, we’ve done all the hard work by creating the online backup software and the reseller program. Last Update: 02/20/2013

  • 0 How do I bill my clients and will you help us with this?

    You will need to either setup a payment gateway, Paypal , bank transfer or invoice your clients. Unfortunately we will be unable to assist creating your billing system for your clients to use. Last Update: 02/20/2013

  • 0 Will the mobile app for my clients be branded with my logo etc?

    No, at the present moment, the mobile app version is not available for resellers. We are working on a generic mobile app for resellers for 2013 Last Update: 02/20/2013

  • 2 Does the Sync space count as part of my storage space?

    No, the sync space is separate from your storage space, so this will not eat into your, e.g. 500GB. Last Update: 02/20/2013

  • 3 I’ve been asked to get the error logs to assist an issue, how do I do this?

    One of the best ways for us to find the fault is to take a look through some error logs within the application to see exactly where the problem lies.

    Windows PC

    Please follow these steps:

    1. Hold Ctrl + Right click on the Application icon in your system tray. (The system tray is in the bottom right of your screen, where your clock/time is located)

    2. From the menu that appears click 'Generate Troubleshooting Data'

    3. This will create a zip file on your desktop which contains all the information we need to troubleshoot the problem.

    Please attach these files in your reply and we will pass this on to our development team for investigation.

    Mac OS X

    1. Open Finder

    2 .Click on Applications

    3. Right click (Ctrl + Click) on Mypcbackup and select 'Show Package Contents'

    4 . In the new finder window open 'Contents' then 'Resources'

    In the folder should be an icon titled 'Zip Logs' if you launch this it will create a zip file onto your desktop which contains the application log files we use to identify and resolve issues.

    Please attach these files in your reply and we will pass this on to our Mac development team for investigation. Last Update: 02/13/2014

  • 2 I wish to cancel my reseller account, how do I do this?

    Sorry to hear you wish to leave the program. Please send a support ticket from your reseller panel. Please state your reason for leaving, as any feedback, positive or negative is welcome to help us for the future. Your request will then be put forward to the cancellation department. Last Update: 02/20/2013

  • 0 How do I receive payment from my clients? Do you charge my clients and send us the money?

    You have to bill your own clients via your own payment gateway. We do not supply any automated billing pages for you. Last Update: 02/20/2013

  • 1 Can you install the backup on a server? Will it work with SQL and MS Exchange?

    At the moment our backup isn't stable on a server so couldn't guarantee it would work in exchange and SQL.

    We haven't tested it on a server properly, so not at the moment. However, we are planning this for 2015. Last Update: 02/13/2014

  • 0 Do we get billed monthly for suspended accounts on our system (resellers panel)?

    Yes you still get billed, the suspended state is for your benefit to stop the customers service to chase payment.

    The only way to not pay, is to delete the customer.

    The space, i.e 30GB, regardless whether or not someone doesn’t use the backup, still costs us money each month, so needs to be paid monthly. Last Update: 02/13/2014

  • 2 Can a reseller client backup files from network location?

    Network location backup is possible with Mypcbackup, it is not something resellers can restrict and offer as an upgrade, so resellers clients can backup networks. Last Update: 02/13/2014

  • 4 There is an error when my client tries to download the backup app?

    You have to build your software app to create the link for your clients.

    In your control panel on the left bottom hand side is a link “Build your Software”, here you can build the windows and mac versions.

    Your backup download links will appear and your clients will be able to now download your backup app.

    The left hand link should now say “software download links” Last Update: 02/20/2013

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