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Restoring Files Questions

  • 183 How do I restore my files?

    Any files you have backed up from any of your devices can be restored to any other device you want. There are three ways to restore files:

    1) On a desktop app, click the restore button – this will allow you to select where on your computer you would like the restore to go – here you can restore multiple or all files so it may take some time, depending on how much you have backed up. Files and folders will be restored in the exact same structure they were backed up in. You can install the app on any computer you wish and restore backed up files at no extra cost.

    2) If you would like to restore an individual file or only a few – Login to your online account and click on 'My Backups', select from the drop down menu the device which the files reside under, flick through your files and folders until you see the file(s) you wish to restore, simply hover over the file(s) and click download. This will begin download of the file and most likely save in your Downloads folder.

    3) We also support FTP download of files and folders. If you have an FTP client (such as free app FileZilla) you can easily add your backup account and access your data.

    FTP Host:
    Port: 21
    Username: Your account email address
    Password: Your account password Last Update: 02/13/2014

  • 64 What happens if I delete a file from my computer?

    Deleting a file on your computer has no effect whatsoever on the file that resides in your backup. Once a file has been backed up it remains on the server unless you log in to delete it. Last Update: 02/13/2014

  • 72 Where is my data stored?

    Mypcbackup stores all data using Google Cloud Storage servers; the most comprehensive and reliable storage provider available on the internet.

    Currently, data is stored in American and European data centers. For security reasons, Google do not disclose location information about their data centers.

    Your data is replicated in multiple data centers that are geographically distributed for greater availability. Your data is also replicated within each data center. Last Update: 05/13/2013

  • 68 I cannot see my files that have been backed up on my online account. Why?

    Files and folders should show in exactly the same structure in the online file browser as they are on your computer.

    If files are missing this would mean they are yet to be backed up, it would be worth checking your backup settings to ensure no single setting is preventing the backup of some of your files.

    If you do not find anything in the application settings that could explain why files are not being backed up please email explaining that you have checked settings and confirm the paths of data not uploaded. Last Update: 02/13/2014

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