To cancel your account please email our cancellation team at cancel@Mypcbackup.com outlining the reasons for your cancellation and they will do their best to help you quickly and efficiently. Last Update: 02/20/2013

From time to time we hear this enquiry from our customers. The order form displays the equivalent monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.

We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily convert the account to monthly billing.

Please email billing@Mypcbackup.com

The telephone team is able to provide help with billing, unrecognized charges and renewal enquiries and you can call them on:

UK - 0844 445 7025
EU - 0844 445 7025
US - 1-888-851-0954
AU - 1800 039 220
CA - 1-888-247-1610. Last Update: 05/13/2013

To uninstall Mypcbackup please do the following:

Windows XP
From the Start menu, select Control Panel > Add/Remove Programs > Mypcbackup. Click Uninstall. Mypcbackup will be completely removed from your system.

Windows Vista and Windows 7
From the Start menu, select Control Panel > Programs and Features > Mypcbackup. Click Uninstall/Change. Mypcbackup will be completely removed from your system.

Mac OS X
Locate the Mypcbackup icon in your Applications folder and then simply drag it to the Trash.

Linux
Open a terminal window and enter the following command and press enter:

$ sudo apt-get remove Mypcbackup Last Update: 05/13/2013

If you have succesfully installed Mypcbackup onto your computer you will notice two desktop icons and a system tray icon. If you click on the system tray icon or double click on the desktop icon your application will open.

On a Mac you will see the Mypcbackup icon in your Applications folder through Finder. You can always drag or pin the launcher to your dock if you wish. Last Update: 02/20/2013

Windows XP Firewall
Visit http://support.microsoft.com/kb/283673

Windows Vista Firewall
Visit http://windows.microsoft.com/en-US/windows-vista/Turn-Windows-Firewall-on-or-off

Windows 7 Firewall
Visit http://windows.microsoft.com/en-gb/windows7/turn-windows-firewall-on-or-off

Windows 8 Firewall
Visit http://windows.microsoft.com/en-gb/windows-8/windows-firewall-from-start-to-finish

Trend Micro Internet Security 2009
Visit http://esupport.trendmicro.com/Pages/how-do-i-enable-or-disable-the-personal-firewall-of-trend-micr-en-1038273.aspx

Norton 360 (by Symantec)
Start Norton 360, click Firewall Protection Settings, Under Firewall, click Off, click Apply. Under "How long should the firewall remain turned off?" select Until I turn back on, and then click OK.

McAfee
Right-click on the McAfee system tray icon, navigate to the Change Settings sub-menu and Select Firewall. On the Firewall settings page click 'Turn Off'

ZoneAlarm
Right-click on the Zone Alarm system tray icon, select 'Shutdown Zone Alarm' from the sub-menu. A warning message will appear confirming the shutdown, click 'Yes'. Last Update: 05/13/2013

Of course we are going to be biased, but the facts are clear for all to see.

Mypcbackup provides a unique combination of online backup, file syncing, file sharing and online storage. Not only this but Mypcbackup does all of this for the price of a standard backup only service. Last Update: 02/20/2013

We certainly are, very soon you will be able to generate URL links to give to friends or colleagues so they can access a backed up file or folder. Last Update: 04/04/2013

Currently we support most Debian distributions. Most derivatives of Ubuntu and Debian work fantastically. We are still working on a Fedora build. Last Update: 04/04/2013

Mypcbackup will backup your computer everyday if your computer is turned on and connected to the internet. If your event log is showing that a file has not been backed up for a while it is probably because the file has not been changed since it was last backed up.

You can check on your backup history by visiting this page: https://my.Mypcbackup.com/files-and-data/backups

If you feel that your backup is not running correctly please temporarily disable your firewall and resume the backup. Last Update: 05/13/2013

To find out which version of Mypcbackup you are running please open your desktop application and check out the version number in the right hand corner just below the Settings and Help tabs.

You are also able to view the version you are using for all of your devices in the health check area of the website http://my.Mypcbackup.com/account/health-check Last Update: 05/13/2013

When you open the application it should auto-update if there is an update available. From time to time we release updates in a slightly different way and may require you to visit Mypcbackup.com/download and download and run a new installer file. Last Update: 02/20/2013

You can only run a single version of the software at a time on any single device. Last Update: 02/20/2013

If you have forgotten your password please visit our forgotten password page here: http://www.Mypcbackup.com/forgotten-password

We will email you a unique link where you can enter in a new password.

If you are not able to locate your reset password email please check your SPAM and Junk folders before contacting us. Last Update: 02/20/2013

If you login to the online control panel and select 'Account' from the tabs at the top there will be options to edit your email address, password, phone number, credit card and address. alternatively you can copy this link into your browser: https://my.Mypcbackup.com/account Last Update: 05/13/2013

The Mypcbackup desktop software automatically detects updates, for the updates to take effect you just need to restart your computer.

For major releases Mypcbackup will email you about the new features in the release and what else to expect. you can also keep up with us by following us on Twitter, Facebook or checking out our blog. Last Update: 02/20/2013

If you find a problem/bug with Mypcbackup no matter how small it may be please email support@Mypcbackup.com

If your suggestion leads to the resolution of a major bug we will do all we can to credit your account with a free years unlimited backup.

Last Update: 02/20/2013

From time to time we hear this enquiry from our customers. The order form displays the equivilant monthly price then immediately displays the term it is paid over next to it. in the case of 4.95 the term of 2 years upfront is immediately next to it, thus making it 118.80.

We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment. We also understand that some customers are confused by this, we are of course happy to refund any users who feel they have been overcharged and will happily downgrade the account to monthly billing.

The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries on UK - 0844 445 7025
EU - 0844 445 7025
US - 1-888-851-0954
AU - 1800 039 220
CA - 1-888-247-1610
or please contact billing@Mypcbackup.com Last Update: 02/20/2013

We understand that sometimes users accidentally select the wrong payment plan.

If you wish to convert your account to monthly billing, this is not a problem. We will happily refund you the difference and move you to a monthly plan.

Simply email billing@Mypcbackup.com Last Update: 02/20/2013

Mypcbackup allows you to backup one computer per paid account. If you wish to purchase additional licenses we can offer these for only 24.95 a year per extra computer for unlimited storage.

You can however sync between as many computers as you wish for free by simply installing the application on your other computers. Last Update: 02/20/2013

Each time an install of the application is initiated and authenticated to your account a check is carried out to see if the computer is already on the account and has backed up previously.

This check is based on a Windows serial number. So if you have backed up some files, then wiped your hard drive and reinstalled the application it will appear as though there are two devices on your account.

This shouldn't be a problem though as you can re-assign your backup license to the newly listed device by visiting http://my.Mypcbackup.com and click on 'Account' and then 'Health Check' here you will be able to un-assign and re-assign licenses as you wish. Last Update: 05/13/2013

No technical support can be given over the phone. The telephone support team is able to provide help with billing, unrecognized charges and renewal enquiries.

Call us on
UK - 0844 445 7025
EU - 0844 445 7025
US - 1-888-851-0954
AU - 1800 039 220
CA - 1-888-247-1610.

If you require technical assistance please email support@Mypcbackup.com Last Update: 02/20/2013

If you wish to to be removed from email communication's with Mypcbackup., Please add your email address to the end of this link and paste it into your browser: http://www.Mypcbackup.com/unsubscribe?email=

Alternatively you can visit www.Mypcbackup.com/optout Last Update: 05/13/2013

Mypcbackup is currently in the final stage of becoming complaint, as our status stands it reads, in progress.

Mypcbackup unfortunately does not hold any of the additional certifications however we are working on them one at a time. We will update this page with any new certifications as we are awarded them. Last Update: 02/20/2013

There are some dangers in using an external hard drive for backup which do not exist when using a cloud service:

- Just like a primary hard drive, external drives can and will one day fail

- Experts recommend backed up data should be kept a minimum of 250 metres away from the original data in case of fire or water damage

- External hard drives can be stolen, not only meaning your back up will be gone but your sensitive data will be available to the thief!

- External hard drives that don’t require an extra plug all drain laptop batteries, those that do need a plug socket are cumbersome to use on the move

- Backing up to an external drive requires input from you, our software is automated and means your data is kept up to date in the cloud

We maintain secure Google Cloud Storage data servers which cannot lose your data, your data is not only safe but also secure – it is encrypted and no one but you can access it. Last Update: 04/30/2013

The process varies depending on the version of Outlook you are using, however basically you need to locate the file path of where the files are stored.

This can be done by right clicking on your Mailbox in outlook, this is normally the top level folder on the left hand side the the 'Mail Folders' file tree.

There may be an option on the right click menu called 'Open File location' this will open the containing folder of your emails and mailbox folders.

If this option is not on the menu you will need to click 'Properties' and then 'Advanced' it should display the Filename or File path of where the files are located.

If you cannot locate the files please email support@Mypcbackup.com confirming the version of Outlook, or any other email client, and we will find out where the files are located for you. Last Update: 02/20/2013

Not at all, we impose no bandwidth limit on our customers. Last Update: 02/20/2013

Mypcbackup now has an app in the Google Play Store for Android. The app will work on all Android mobile phones and Android tablets . Last Update: 02/11/2013