Mypcbackup offers different plans depending on how much space is required.
We offer 2 year, 1 year, semi-annual and monthly pricing plans. The longer you sign up for though the cheaper it works out in the long run.
Home 75GB plan - 4.49 per month for 2 years (total charge 107.71)
Premium 250GB plan - 4.95 per month for 2 years (total charge 118.85)
Unlimited Plan - 6.95 per month for 2 years (total charge 166.85)
* Prices may change in a short notice. Please contact billing@Mypcbackup.com for a full breakdown of prices and any current discounts available. Last Update: 12/03/2015
There are no setup fees to become a reseller. The only cost will be whatever monthly plan you pick and if you want to be co-branded or re-branded.
Co-branding gives you freedom to use your own logo, customize the colors of the client control panel and make some application icon changes. The control panel will still say "Powered by Mypcbackup"
Re-branding gives you full customization over logos, colour schemes, application icons, SSL usage and custom domain name usage for your clients control panel. There will be no reference to Mypcbackup and look completely like your own product. Last Update: 11/25/2014
Presuming your email is stored on your computer then it can be backed up with Mypcbackup. Typically, most email programs will be archiving your email into a central archive file. If you aren't familiar with how your email is being stored it would be advisable to look into that first prior to attempting to back it up.
All you need to do is ensure that the email folder or archive file is selected in Settings > Selection > Custom Selection
Archived email files can be very large so please allow adequate time for Mypcbackup to back them all up.
In Microsoft Outlook you can locate the archive file by right-clicking on your Mailbox folder, this is normally the top level folder on the left hand side the the 'Mail Folders' file tree.
There may be an option on the right-click menu called 'Open File location' this will open the containing folder of your emails and mailbox folders.
If this option is not on the menu you will need to click 'Properties' and then 'Advanced' it should display the Filename or File path of where the files are located.
If you cannot locate the files please email support@Mypcbackup.com confirming the version of Outlook, or any other email client, and we will find out where the files are located for you. Last Update: 11/19/2014
You can easily purchase additional licenses through your Admin control panel. Simply click on the link on the left-hand side of the page. Here you may also purchase additional space if necessary. Last Update: 03/22/2013
You can easily purchase additional space through your Admin control panel. Simply click on the link on the left-hand side of the page. Here you may also purchase additional licenses if necessary. Last Update: 03/22/2013
Your pay-check will be negative if your customers refund what they have purchased through you. This might happen from time to time. For example in a 2 weeks period your pay-check might show a negative earning. You will not be asked to repay your commission from the previous pay-check to offset this balance. However, you are required to wait until new customers make sale to offset your negative balance. You will not receive a new commission payment until your balance is back to positive. Last Update: 02/20/2013
If you have a charge from Mypcbackup-cc.com, jdi-cloudstorage.com or jdi-computerbackup.com that is unrecognized, unauthorized or completely unfamiliar to you, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred.
You can email us at unrecognised@Mypcbackup.com or, if you would prefer, you can call us on:
US - 1-888-851-0954
UK - 0333-370-6510
EU - 0044-333-370-6510
AU - 1-800-039-220
CA - 1-888-851-0954
International - 001-888-851-0954
Please note that discussing an unrecognized charge with us will result in a much quicker refund that raising an investigation through a card provider, we fully understand the distress an unrecognized charge can cause and our friendly staff are there to get the situation resolved. Last Update: 10/16/2014
Seeing the same device listed twice on your account means one of the following things has happened:
- Windows has been reinstalled on your computer since reinstalling Mypcbackup
- A new hard drive or motherboard has been installed in your computer since reinstalling Mypcbackup
- A bug has occurred with our device recognition since you reinstalled Mypcbackup
Each time the application is installed on a device a check is carried out to see if that device the app is being installed on already exists on your Mypcbackup account. This check looks at ID numbers of hardware inside your computer (such as hard drive and motherboard) and also the MAC address.
If these checks do not match a device already on your account a new, fresh device instance is created on your account. We are aware this can be confusing and in few instances does occur without reason.
To avoid confusion between old and new device instances, I would begin by ensuring they have different names so that it is easy to tell them apart on the account. On the app, click Settings > Account Details and add ‘(new)’ to the device name and click OK.
Your backup license will need to be transferred from your old device instance to the new device instance in order to backup, this is done from the control panel: https://my.Mypcbackup.com/device
On this page you will see your device listed twice:
- Device Name
- Device Name (new)
To transfer the license to the new instance of your device click the button labelled ‘Add+’, on the right hand side of the lightbox that appears you can select the device you wish to transfer a backup license from. Once you have selected the old device instance in the drop down and clicked ‘Transfer license’ the transfer should happen in a matter of minutes.
Back on the application, click on Settings and then OK and this should force communication with the server and then the app will see the newly assigned license.
Each instance of a device is completely independent from another – therefore if the files selected for backup are the same on the new device instance as what was backed up from the old device instance then the app will back these up again and effectively you will be using double the space usage.
However, the backup of these files should be very quick if they are the same as what was backed up under the old device instance.
Once you are happy your new device instance backup mirrors that of the old device instance backup, you can delete the old device instance and thus free up the backup space it takes up. To do this visit this page and click on the old device instance, then click ‘Settings’ and at the bottom of the options you can delete the device from the account completely. Please, please ensure you are deleting the correct device here. It is vitally important to name you new device instance so you can clearly differentiate them.
We apologize for the inconvenience caused by this issue and rest assured our development team are working towards improving it. Regrettably there is no other way round this issue other than what I have outlined above, we cannot merge the devices or associate your current app install with the old device instance. Last Update: 11/25/2014
Please don't worry if you have accidentally purchased the wrong plan. Just contact our support team and we will immediately upgrade or downgrade you to the correct plan and if necessary refund the difference back to you.
From time to time we hear from our customers that they accidentally chose the wrong plan. Our order form displays the equivalent monthly price then immediately displays the term it is paid over next to it. I.e. it displays 4.95 for the 2 year plan but is billed up front, thus charging you 118.80.
We try to make this as clear as possible and are trying to help our customers by offering a cheaper price for a longer commitment.
Email us at billing@Mypcbackup.com or call us on:
US - 1-888-851-0954
UK - 0333-370-6510
EU - 0044-333-370-6510
AU - 1-800-039-220
CA - 1-888-851-0954
International - 001-888-851-0954. Last Update: 11/25/2014
As standard, accounts with Mypcbackup are set to automatically renew.
Mypcbackup Auto-Renewal is the best way to ensure your computer and important files remain backed up and that that backup is always up to date. With auto-renewal your My PC Backup account will be automatically extended prior to the expiration date, this means renewals are seamless and your scheduled, automated backups continue to run, uninterrupted.
To find out more please visit http://www.Mypcbackup.com/auto-renew-service
If you don't recognise a charge, don't panic, we will get the money back to you and ensure no further funds are taken. Please visit http://cc.Mypcbackup.com/ for more information. Last Update: 11/25/2014
By default when you have chosen to pay via PayPal a PayPal subscription will be set up.
A PayPal subscription is a recurring payment of which the billing frequency and amount are defined by us but it is completely controlled by the owner of the PayPal account.
Therefore if you choose to pay by an alternative payment method or change the billing frequency of your account it is vital you change or cancel any PayPal subscriptions you have set up to pay us.
If you have cancelled your Mypcbackup account with us but have left your PayPal subscription running and then been billed don't panic, we fully understand the situation and would request that you email billing@Mypcbackup.com and let us know either your PayPal email address or the PayPal Unique Transaction ID(s). We can then easily refund these back to you and guide you through cancelling the subscription if need be. Last Update: 11/19/2014
File syncing and computer backup are two very different features. It is important to not confuse the two.
Takes a copy of the file and uploads it to our servers for safe keeping, you can get your files back at any time if you accidentally delete or lose a file by downloading from the Control Panel or restoring via the desktop application.
Allows you to sync the same files between multiple computers, syncing mirrors a folder on one computer on another.
The two features are very different. Please note that Mypcbackup offers unlimited backup space, not unlimited sync space. Whilst Mypcbackup allows you to sync between an unlimited number of computers your paid license only allows you to backup one machine. You are able to purchase an additional license for a second computer with unlimited backup space for only 29.95 a year. Last Update: 11/19/2014
There are some major disadvantages in using an external hard drive for backup which do not exist when using Mypcbackup:
- Just like your main hard drive, external drives can and will one day fail
- Experts recommend backed up data should be kept a minimum of 250 metres away from the original data in case of fire or water damage, yours is next to your computer, isn't it?
- External hard drives can be stolen, not only meaning your back up will be gone but your sensitive data will be available to the thief!
- External hard drives that don’t require a power socket drain laptop batteries, those that do need a power socket are cumbersome to use on the move.
- Backing up to an external drive requires input from you, our software is automated and means your data is kept up to date in the cloud
We maintain secure Google Cloud Storage data servers which cannot lose your data, your data is not only safe but also secure – it is encrypted and no one but you can access it. Last Update: 11/19/2014
In addition to the cloud backup service Mypcbackup also offers a basic file syncing service. If you have several devices on your Mypcbackup account, the sync folder is an easy place to put files which you use and edit on more than one of these devices.
Any file you put in the Sync Folder on one computer, appears in the Sync Folder on all your other devices linked to your account.
Clicking the Sync Folder icon on the Mypcbackup application launches the Sync Folder in its own window. This window acts very much like a regular folder, you can drag and drop files or folders onto it and they become synced with all your other devices.
When you open a file that is present in the Sync Folder it is downloaded to your Downloads folder (C:\Users\username\Downloads) and therefore actually opened from this location, therefore if you makes any changes to it, and save it, the save applies to the copy in the Downloads folder. To now re-sync this file, simply drag it back onto the Sync Folder and it will overwrite the copy in there.
Right-clicking on a synced file enables saving it somewhere locally on your computer of your choice, the option to rename the file, delete it completely, or by clicking share you are taken to your Mypcbackup account online to the sharing panel.
The Sync Folder saves carrying around flash drives from computer to computer and therefore makes working on your files easy on whatever device you are using. Last Update: 11/25/2014
iTunes has fast become the most popular software for organizing and playing music on our computers. It does a fantastic job with organisation, however it can be a little bit complex when it comes to actually finding the files on your computer if it hasn’t been set up quite right.
We frequently are asked why iTunes music hasn’t been backed up, first off it is important to understand that iTunes is a piece of software - it simply reads music files such as MP3’s and AAC’s, these files are not actually in iTunes, they reside somewhere on your computer.
If you have bought music from iTunes it is highly likely it has been stored on your computer at C:\Users\Username\Music\iTunes\iTunes Media however, if you have ever altered the settings in iTunes you may have changed the default location where iTunes stores music.
Music files in other locations on your computer (i.e. Desktop, My Documents, Downloads) could potentially be accessible in your iTunes Library, it is very easy to think the files that are displayed in the iTunes library are all in the same place on your computer, this might not be the case.
For example, let’s imagine you have:
- Downloaded 5 music albums via iTunes, which are now stored in the ‘iTunes Media’ folder
- Have copied 5 albums from CDs, to your computer’s ‘Desktop’
You then proceed to play all 10 albums through the iTunes application. Realizing you have just listened to ten of the greatest albums ever, you have a sudden urge to back them up. You think to yourself; This is a no-brainer—since I listened to all the albums through iTunes, I’ll select the ‘iTunes Media’ folder in BRAND (such as C:\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media) and that will take ensure these albums are backed up.
You’d be wrong in thinking this. The file sources are different, you see, and so you’d only be backing up the albums you had downloaded via iTunes. You may have used iTunes to view and listen to the 5 albums you copied from CDs, but they’re located on your Desktop. (C:\Users\username\Desktop—not in ‘iTunes Media’)
Fear not though, this does not mean you need to work out where all this music is on your computer in order to ensure it is all backed up. That would take a long time, luckily iTunes has some features that make consolidating all your music very easy.
Consolidating your music library is carried out through iTunes:
1. Open iTunes
2. Press ALT (This displays the menu bar)
3. Select Edit, Click Preferences
4. In the preferences window click the Advanced tab
5. Tick the checkboxes to Keep iTunes Media folder organised and Copy files to iTunes Media folder when adding to library
6. Click OK
This will now ensure that when anything is added to the library it is added to the iTunes Media folder, thus consolidating all your music into one location on your computer. Depending on the size of your library iTunes may take a while completing the consolidation.
This will now mean that there are copies of music files in the original location and in the iTunes media folder, therefore there will be duplicates across your computer that you may wish to clean up. Within iTunes you can find out where files are located by right clicking on them and selecting Get Info from the context menu.
Clicking Get Info will display more information about a track or album and specifically where it is located on your computer. Last Update: 11/19/2014
To download the application on a Windows computer simply click here and the download of the Mypcbackup application should commence automatically. A prompt may show asking if Mypcbackup_setup.exe should be downloaded or saved, select Yes or Save File to do so. The download will then begin and should only take a few seconds to finish.
Once the download has completed the install process will most likely begin automatically. If not, simply access the browser downloads folder and double click on the Mypcbackup setup file. This will begin the install of the application.
After clicking install the application will begin to be installed onto the computer, when it completes an email address and password for a Mypcbackup account needs to be entered to continue. If an account has not been created by this stage that is no problem, by simply clicking the link in the bottom left of the login screen brings up the Mypcbackup sign up window.
After entering login information, clicking the button labelled Next will go to the next step where files are chosen for backup. There are two options here, Backup ‘My Documents’ which simply means the contents of the My Documents folder will be backed up, or Custom Selection which means you can pick and choose the exact files and folders you want to backup.
On most Windows computers documents, pictures, music and videos are being saved within the My Documents folder. However, we have included the custom selection option for users who may have more than one hard drive, want to backup flash drives or backup files located elsewhere on their hard disk. Selecting Custom Selection will open a window displaying the folder and file structure on the computer.
So choosing files using custom selection means a unique pattern of files and folders can be selected for backup. So, for example, if only one file in a folder needs to be backed up, or a couple of sub folders, this can very easily be selected. Once folders and files have been ticked and selected for backup, clicking the button labelled Save Changes returns back to the previous screen.
Next, the install is completed. At this point your taskbar and desktop icons re-load as the Mypcbackup service integrates itself onto the computer.
Once the configuration completes the application is fully installed on your computer. Presuming the computer has a backup license a backup will begin almost immediately. Each computer the application is installed on needs a license to backup files but not to restore previously backed up files or access the Mypcbackup Sync Folder.
The Mypcbackup application will run automatically in the background each time the computer is turned on, the app can be seen running in the Windows System Tray. Last Update: 11/25/2014
Any files you have backed up from any of your devices can be restored to any other device you want. There are three ways to restore files:
Restoring via the app:
The best way to restore backed up data is using the Mypcbackup application. Mypcbackup can be installed on any computer you wish and linked to your account. Although a license is required to backup other computers, there is no charge at all for installing the application and restoring already backed up files.
Restoring data through the application retains the same folder structure the files were in when they were backed up. So this means your restored data will be in the folders you are used to, this may be particularly useful if you have a new computer and wish to restore your already backed up, old computer, data to it.
Clicking the restore icon brings you to the restore panel. Here it is possible to select any device on your brand account and view the folder and files available to be restored from it. Displayed in the left panel is folder/directory structure, in the right panel file content of any selected folders are displayed.
The tickboxes next to folders and files dictate whether or whether not a folder or file is selected for restore. Selecting a whole folder of files selects all files within that folder, however files can be selected on un-selected in the right panel.
Once you have made your restore selection, clicking Restore Selected Files brings up a window where you choose where you want these selected folders to be restored to on your computer. Once this has been chosen the restore process will begin.
Restoring is typically a lot quicker than backup, on most internet connections download is a lot quicker than upload. At any point during the restore process it can be paused. However if it is completely stopped it cannot be restarted where it left off. If the computer is going to need to be turned off then it is probably best to carry out restores in smaller chunks.
A completion screen will show once the restore finishes, it will detail exactly how many files have been restored and the size on disk the restore equates to.
The files restored will be the very latest versions of the files backed up, if you require older versions of files they need to be restored via the control panel.
Restoring via the Control Panel:
If you would like to restore an individual file or only a few – Login to the Control Panel and click on 'My Backups', select from the drop down menu the device which the files reside under, flick through your files and folders until you see the file(s) you wish to restore, simply hover over the file(s) and click download. This will begin download of the file and most likely save in your Downloads folder.
Restoring via FTP:
The Mypcbackup app is great for restoring files in bulk and retaining the folder structure the files had when they resided on your computer. However, each time the application is installed on a computer and authenticated with your logins that computer is then listed on your account, there is likely to be times when you don’t want this to happen. This is when using an FTP client to download files comes in handy, FTP stands for File Transfer Protocol, with an FTP client (3rd party software) you can restore files from your account without having the receiving computer added to your Mypcbackup account.
One of the most popular, completely free, FTP clients is Filezilla. Available to download here: https://filezilla-project.org/ We will be using Filezilla throughout this article, if you use a different FTP client you will easily be able to match up some of the configurations and processes we refer to in Filezilla.
It is important to point out at this stage that FTP is only available for download and restoration of files. It can not be used to upload to Mypcbackup.
To connect to Mypcbackup via FTP you will need to enter in your Mypcbackup login details. In Filezilla click File > Site Manager then click the button labelled New Site
This will create a new site and list it in the box above prompting you to name it. Call it Mypcbackup or whatever you wish. Next, on the right hand side, you will need to enter your Mypcbackup login credentials and some server information:
Set Logon Type to Normal
User: Your Mypcbackup email address
Password: Your Mypcbackup password
After entering your details click OK. Now back on the main window, click the Site Manager dropdown and select Mypcbackup from the menu. This will then begin connection to the Mypcbackup servers.
You will then see in the log section the processes involved to connect be logged out and receive confirmation when you are connected. On the remote site box you will see your various Mypcbackup devices listed and be able to navigate to the files backed up under them.
Clicking on a device will display folders backed up under it. To download a folder or file, first select the destination on the left pane where you want the file or folder to end up on your computer. Then right-click on the folder or file you wish to download on the right pane and click Download.
FTP is great for bulk restoring data without adding the receiving computer to your Mypcbackup account. If you are doing a particularly large restore though we recommend using the application as the connection and server structure is better equipped and on the app there is the ability to pause restores. Last Update: 11/25/2014
There are settings beside simply selecting files for backup which can affect whether these files are actually backed up. For example, within settings you can set a maximum file size, any files that are selected for backup but are larger than this maximum are skipped over during backup. Below is a checklist of some of the things to consider if you notice that some of your files haven’t been backed up.
Have you checked the Mypcbackup Restriction Settings?
On the Mypcbackup application click Settings > Restrictions, here you will see the max file size setting slider and a list of any excluded file types.
As standard a trial Mypcbackup account has a max file size of 5 Megabytes, an upgraded account has a max file size of 1 Gigabyte, there is an add-on service to increase this to 5 Gigabytes. Typically though, most files you will want to backup will be documents, music and images which are only a few Megabytes in size. The most common files which are 1 Gigabyte or larger are video files and email archive files.
To backup videos in scheduled, automated backups the video backup add-on is required. However, it is worth noting that files up to 10 Gigabytes in size and video files can be backed up via drag and drop without any add-ons.
Also in Restriction settings there is a field that contains excluded file types which you have full control over. As standard, we have included file types here which it is very unlikely you want backing up. However, it is worth checking to ensure you have no files with these extensions that you do want to keep a copy of. File types can be added here, so for instance you may have several folders full of music that you wish to backup that also contain album art in the form of .jpg files that you don’t wish to keep a copy of. You could add the extension .jpg to the exclusion list to ensure these files are skipped and not backed up.
Are you using the files in the process of being backed up?
If you are using your computer while a backup is running, or more specifically, if you are using the files which are in the process of being backed up you will need to enable Volume Shadow Copy (VSS).
What this does is essentially allows two processes to access a file at once. So you could be backing up a video file whilst watching that video on your computer with VSS enabled. To enable VSS navigate to Settings > Volume Shadow Copy (VSS)
Although this VSS feature is available it shouldn’t be relied on, really the best time to backup is when your computer and files are not in use. Due to restrictions within Windows and the way services run VSS can at times be unreliable. One of the most common uses for it is for the backup of email archive files, these files are almost constantly in use and being updated throughout the day as more and more email is delivered.
Has your computer auto-logged out during the last backup?
Aside from Mypcbackup settings it is important to understand that your computer must remain logged into in order for the backup to run. If your computer is set to hibernate after a set time of inactivity it will be logged out of, when you turn it back on the Mypcbackup app will register a time and date of the last backup but won’t show that the last backup was interrupted and stopped prior to completion.
To amend how your computer behaves when it has been left inactive click Start > Control Panel > Power Options. Here is a support article from Microsoft about Power Options specific to your version of Windows.
It is probably best to create a new power plan called Mypcbackup, you may wish to amend or stop using this plan once your initial backup is complete so your computer isn’t left on for long periods of time.
Do you have the correct rights or admin-rights to access the files?
Windows comes with ability to have login profiles for several users, if you share your computer with your family or work colleagues it is likely you all have your individual login details and custom desktop, installed software and documents folders. You may be trying to backup files which reside under a different users profile, if you do not have administrator status, you will not have access to all files on your computer. You can find out more about how to become an admin in this support article from Microsoft.
Have you definitely selected the files for backup?
Sometimes there can be confusion about where files actually reside on a computer, particularly when some application seem to contain a library of files. It is important to understand the difference between software/program files that are vital to the operation of that software and files that the specific piece of software accesses. Some applications, such as iTunes, seem to contain music files, however the files themselves are completely independent of the software and usually reside within your My Documents and Library folders. If you are using software that lists files in a library, usually you can right click on the library file and ascertain the files actual location on your computer. Below is a list of software and the default directory it is set to store files:
Files downloaded from a website will be stored in your downloads folder: C:\Users\Username\Downloads
This is far from an exhaustive list of software, if you are having difficulty locating files created or viewed in a specific piece of software it would be best to consult the software's support material on their website. Last Update: 11/25/2014